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Conduct your next research project online and obtain real time feedback.

As respondents are completing their surveys you can see results graphed at a macro level, question-by-question, and drill down to individual responses.

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AS/NZS ISO 9001: 2000 Quality Management System requires the implementation of a process involving measuring customer satisfaction. Essentially, the focus of the requirements is on meeting customer requirements and enhancing customer satisfaction.

Clause 8.2.1, Customer satisfaction, states: "As one of the measurements of the performance of the quality management system, the organization shall monitor information relating to customer perception as to whether the organization has met customer requirements. The methods for obtaining and using this information shall be determined."

Discovery Research has assisted it's clients in both meeting the requirements of ISO 9001 and improving customer satisfaction.

For more information please visit the Contact Us page or call on 02 9479 8218.

 
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Discovery Research
Level 5 Nexus Building
Norwest Business Park
Columbia Court,
Baulkham Hills, NSW 2153
Australia
  Please make contact via our Contact Us page.

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MLC Centre
19-29 Martin Place
Sydney  NSW  2000
Australia