At Discovery Research we respect your privacy and the confidentiality of information provided by you.
For the purposes of this document "the website" and "site" are read as www.discoveryresearch.com.au
1. Collecting information on Discovery Research website visitors
When you access this site, Discovery Research may make a record of your visit and record information for statistical and security purposes. This information does not include any personally identifying information but may include your server address and domain name; the date, time and duration of your visit; the pages you access on the site, and other website visitor information that may be used to analyse the site's usage, performance and services. This information is used in a collective way not referable to any particular individual for the purpose of quality control and improvement of the site.
2. Collecting information on Discovery Research website registered clients
If you register on this site and / or subscribe to our Products, Discovery Research will ask you to provide certain personally identifying information about yourself. You may provide basic contact information such as your name, phone number, company name, address and email address. Discovery Research will use this information you provide to us on this site to enable us to fulfil your Product purchasing requests, send information and / or process your Product order. This information may also be used by Discovery Research to enable us to answer your queries, to verify your identity for security purposes, and to assist with our accounting / billing processes.
3. Agreement to receive email
By purchasing Products from Discovery Research you agree to receive electronic mail from Discovery Research. Email communications may be in relation to the Product you have purchased.
4. Storage and Security of Personal Information
All personally identifying information you enter on our site is stored on our computer systems using our best endeavours to provide a secure environment. All personal and confidential information Discovery Research receives from its clients is protected from unauthorised use or access by our secure servers and all personal and confidential client information is encrypted before it is sent to us. Credit card information is not stored by us on our servers.
Our employees and any contractors who provide services related to our product delivery or our information systems are obliged to respect the confidentiality of any personal information held by Discovery Research. You can also play an important role in keeping your personal information secure by maintaining the confidentiality of any password and / or accounts used on the Discovery Research site.
Discovery Research will not be held responsible for events arising from unauthorised or unlawful access of your personal information.
5. Financial Information, Credit Cards, Secure Online Purchases
Credit card information is used to obtain payment for Products purchased via this website. This information is never actually received by Discovery Research. The page where credit card payment information is given by you is controlled by our contract merchant service provider, St George Bank. Such information is automatically encrypted, and later decrypted for use. It is not transferred to our system. No credit card details are stored on the Discovery Research server.
The Discovery Research website uses Comodo SSL certificates, giving you the ability to communicate securely with the website server. You will note that the Discovery Research web pages have a web address starting "https", not "http". The additional "s" denotes the website's secure status, certified by Comodo.
6. Third Parties
Discovery Research does not and will not share, sell or deal in personal or client information with any third party other than our service providers who assist us in providing the Product or services we are providing to you.
Discovery Research will not disclose any personally identifying information to any other third parties unless required to do so by law.
7. Access to your information
At any time you may review, update or request deletion of any personally identifiable information that we may hold about you. Please contact us to update or remove your details.
At Discovery Research we are committed to the protection of your personal information. Our policy has been designed to ensure that personal information is protected, however if you think our policy falls short of your expectations or that we are failing to abide by our policy, please contact us to alert us of your concerns.