AS/NZS ISO 9001: 2000 Quality Management System requires the implementation of a process involving measuring customer satisfaction. Essentially, the focus of the requirements is on meeting customer requirements and enhancing customer satisfaction.
Clause 8.2.1, Customer satisfaction, states:
"As one of the measurements of the performance of the quality management system, the
organization shall monitor information relating to customer perception as to whether the
organization has met customer requirements. The methods for obtaining and using this
information shall be determined."
Discovery Research has assisted it's clients in both meeting the requirements of ISO 9001 and improving customer satisfaction.
For more information please visit the
Contact Us page or call on 02 9479 8218.
Level 5 Nexus Building
Norwest Business Park
Baulkham Hills, NSW 2153
Please make contact via our Contact Us page.
Research & Meeting Rooms
19-29 Martin Place
Sydney NSW 2000